FAQs
Got questions? We've got answers. If you can't find what you're looking for, drop us a line at info@treatskids.co.uk
can I return or exchange my order?
we want you to love everything you receive! please note that personalised items are made just for you and cannot be returned or exchanged, so do double-check all the details before placing your order. non-personalised items can be returned within 14 days in their original condition.
what size should I order?
our pieces are designed oversized, so we recommend ordering your child's usual size. no need to size up! check out our size guide on each product page if you're ever unsure we have a lot more information on there.
how do I personalise an item?
simply enter your personalisation details (name, initials, and icons) on the product page before adding it to your cart. take a moment to check your spelling as personalised orders are final once placed.
how long will my order take to arrive?
standard orders typically arrive within 3 to 5 business days. personalised items may take a little longer as they're made to order (generally up to 8 working days), we'll always give you an estimated timeframe at checkout.
do you sell gift options?
we do! many of our pieces make wonderful gifts. you can add a gift message at checkout, and we'd recommend opting for a non-personalised item if you're unsure of sizing or details.
how do I track my order?
once your order is ready for dispatch, you will receive tracking details on email. you can click the tracking number for it to take you directly to our delivery partners website.
do you ship internationally?
we currently ship to the below countries.
united kingdom
australia
usa & canada
dubai, qatar, saudi arabia
europe
we will be hoping to ship to more countries in the future.
can I cancel/amend my order?
unfortunately, we can’t amend or change any orders once they’re confirmed. If you do have any problems, please use our contact form on the website or email care@treatskids.com for any order help.
