Delivery
Shipping policy
- Please provide a delivery address where someone will be available to receive the order.
- Alternatively, set a preferred safe place or neighbour with the courier directly.
- If no one is available to accept the delivery and the parcel is returned or goes missing, we are unable to offer a refund.
- If your order has not arrived within the estimated delivery window, contact us at care@treatskids.com with your order number and tracking information so we can assist you.
Order Dispatch
We aim to dispatch all orders within 3–5 working days. Personalised items take up to 10 working days to create before dispatch, so please allow a little extra time for your custom Treat to arrive.
Please note that during peak periods, such as new product launches or sales, dispatch times may be slightly longer. We appreciate your patience.
Delivery Options
DPD Standard Delivery – £4.99
Estimated 3-5 working days for UK delivery from dispatch.
EU & International Shipping
We'd love for kids all around the world to wear Treats. Here's everything you need to know about getting your order to you.
How we ship
All international orders are sent with DHL Express, so you won't be waiting too long!
Duties & Taxes
We've got you covered for duties and taxes on most international orders. The only exceptions are the US and Canada, where these charges will be your responsibility upon the package entering the country. To help offset this, we've reduced our shipping fee to just £15 for US and Canadian orders. You'll also have the option to pay duties and taxes at checkout to help your package clear customs faster.
Where we ship to
We currently deliver to:
- United States & Canada
- Australia
- Europe
- Dubai & UAE
- Qatar & Saudi Arabia
Don't see your country listed? Drop us a message via our contact form and we'll do our very best to help!
What if I refuse my package at customs?
If you choose to refuse your package upon entry, we'll issue a refund once the order is returned to us. Please be aware that an admin charge will apply to cover the costs incurred, and our standard returns fee will also be deducted. As the charge varies per order, we aren't able to confirm a flat fee upfront, but we will always provide you with full proof of the cost. For more details, visit our returns page.
Delivery Times & Costs
Shipping costs are calculated based on your location and will be confirmed at checkout. Please note that international orders may take a little longer to arrive than our UK deliveries.
Pre-Orders
Pre-order items will be shipped on or before the date stated on the product page and at checkout. Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
If your order includes multiple items, including a pre-order, everything will be shipped together once the pre-order item is ready, even if the other items are in stock at the time of purchase.
Please note that pre-orders cannot be cancelled. However, once received, they can be returned or exchanged in line with our Returns Policy.
Personalised Items